BBB column: Finding a remodeler you can trust | Business

BBB column: Finding a remodeler you can trust | Business

Home improvement spending has been up since the start of the pandemic, and with the cost of building a new home outpacing wage increases, consumer spending on home improvement projects are expected to continue to climb. Whether you’re planning on improving curb appeal, adding new features to a room, updating your interior, etc., before starting construction or remodeling project, BBB reminds homeowners consider carefully who should work in your home; find BBB remodeling companies you can trust.

“Hiring the wrong contractor can have serious consequences”, Mechele Agbayani Mills, President and CEO of BBB Serving Central East Texas said. “It’s so important to do your research to make sure you hire a competent and trustworthy company, particularly when they will be in your home.”

BBB recommends the following before starting a home remodeling project:

Plan your project from start to finish. Talk to friends or family members who have had remodeling work that you like. Find pictures of what you like to show the contractor what you want. If you are leaving any decisions up to the contractor, make sure you put budget and material requirements in the contract. Be clear about who is responsible for ordering materials and when they need to do it. Remember that delivery and construction times may affect your schedule; decide what time workers may be in your home and where they should store any materials and equipment when they are not there.

Figure out your entire budget. Don’t forget things like eating out more than usual if you are doing a kitchen remodel, or hotel expenses if you will have to move out of your home during any of the work. Plan to have a little extra money in the budget to cover any unexpected expenses, especially when working on an older home. Decide if you need to split the project into phases, based on how the budget is shaping up. If the contractor arranges financing for the remodeling work, be sure you understand all aspects of the terms, especially you are taking out a second mortgage on your home or a home equity line as security. You may want to ask about putting an arbitration clause into your contract, in case of any dispute between you and your contractor. Get all changes in writing before work continues.

Inspect prior work. When you talk to potential contractors, ask them for examples of work they have completed which is similar to what you want. Find out if it is possible to contact previous clients and to inspect the work that was done for them. You will also want to ask the client if the project was finished on time, if they were satisfied with the work, and if there were any unexpected costs added during the project. Ask and check to see if the contractor is licensed and bonded in your city and state to perform the work. Be sure to check out their BBB profile for reviews and licensing information.

Approve architectural plans. If your project requires plans from an architect, make sure you are involved in discussions with them and that you approve any plans before work begins.

Research permits. Talk to your remodeling contractor about permits, but also do independent research to find out what is required. Make sure the remodeler will be able to obtain permits before starting the work.

Learn more about hiring a reliable and trustworthy contractor. See all of our home improvement tips on

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BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. BBB Serving Central East Texas was founded in 1985 and serves 19 counties.

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